Returns & Exchanges
Due to the perishable nature of our handmade cakes and pastries, we are unable to accept returns; however, we are committed to ensuring your celebration is perfect and will resolve any issues with damaged or incorrect orders immediately.
Inspect Your Order
Please check your patisserie items immediately upon delivery or collection to ensure they have arrived in perfect condition and match your order details.
Capture Evidence
In the unlikely event of damage or a quality concern, please take clear photographs of the product and the packaging to help our team investigate the issue.
Contact Customer Care
Notify us within 24 hours of receipt by emailing our support team with your order number, photos, and a brief description of the problem.
Resolution Process
Our team will review your claim and, where appropriate, arrange for a replacement, a digital gift voucher, or a refund to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing